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Donna K Olheiser

Donna K Olheiser, AAP,  is Keynote Speaker at Compliance key Inc and she is the vice president of Education Services and founder of Dynamic Mastership, LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
She is an enthusiastic and energetic Certified Master Trainer with over 14 year's training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). 
Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.
Donna has over 24 years of experience in the financial services industry which includes 9 year's experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis.


 Webinar Id: CIFDKO017
 6 months unlimited
 Duration 90 mins
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ACH Exception Processing - All you need to know about Returns & NOCs

This webinar is designed to take the "confusion" out of doing ACH Returns when using the seven most commonly used Return Reason Codes. The Return process can be complicated, this session will include details on when, how, and why when doing Returns using the seven most common Return Reason Codes. Included will be an overview on the "entire" Returns Process (including timeframes and Return Codes), from your General Returns to Extended Re........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO018
 6 months unlimited
 Duration 90 mins
Ratings:
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ACH Government Payment Processing - Handling DNE's and Reclamations

Processing ACH payments from the Federal Government can be challenging! This session will outline details on when account holders are deceased and what your responsibilities are to the Federal Government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and Federal Government Reclamations. A s........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO016
 6 months unlimited
 Duration 90 mins
Ratings:
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How to Complete Your ACH Audit - The Ins and Outs of ACH Rule Compliance

The NACHA Operating Rules and Guidelines require that all participating depository financial institutions, third-party senders and third-party service providers that provide ACH services conduct an annual ACH audit to be performed by December 31 of each year (ACH Rules, Appendix Eight). By each participant performing the annual ACH audit, this helps ensure that electronic payments work safely and efficiently for all users. Attend this w........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO015
 6 months unlimited
 Duration 90 mins
Ratings:
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NEW 2018 NACHA Operating Rules + What's Going on in the Rules Space

The NACHA Operating Rules have changes that occur each year. This session will provide the details on the latest 2018 Rules changes plus what's potentially happening in the future. Earlier this year, NACHA issued a RFC (Request For Comment) and RFI (Request For Information) on expanding Same Day ACH and requested comments and information from the industry on enhancing Same Day ACH processes with proposed Rules changes and an opportunity........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO006
 6 months unlimited
 Duration 90 mins
Ratings:
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Regulation E - The Basics and Error Resolution

Regulation E contains an error resolution process for electronic payments posting to consumer's accounts. In this session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device. Included in this session is an opportunity for attendees to apply the basics of Regulation E and the error resolution timeframes and processes as provided in this webinar, as the trainer wal........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO005
 6 months unlimited
 Duration 90 mins
Ratings:
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2018 NACHA Operating Rules Changes & Regulatory Changes

Same Day ACH has been one of the largest changes to the ACH network and Phase 3 is the last part being implemented in March of 2018. How does Phase 3 affect a financial institution or even an Originating company when processing ACH payments in a faster settlement environment. In the fall of 2017, Third-Parties Senders were required to comply with a registration process and that period to complete the registration requirement will end in........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO004
 6 months unlimited
 Duration 90 mins
Ratings:
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ACH Exception Processing - Part 3 "Reinitiation and Reversals"

Exception Processes isn't just "returns" and Stop Payments -- each day in ACH operations, exception processes take place such as: Prenotes, Reinitiation, Reversals, Returns, Extended Returns and NOCs (Notification of Change). Each of the three sessions will cover a different set of processes based on flow of transaction and participant involved (see below for detail on each one). Be sure to attend all three (90-minute) sessions to get t........

$167 Recorded (6 months unlimited access)
 Webinar Id: CIFDKO003
 6 months unlimited
 Duration 90 mins
Ratings:
No reviews yet!!

ACH Exception Processing - Part 2 "The Originator & ODFI Exception Processes & Responsibilities"

Exception Processes isn't just "returns" and Stop Payments - each day in ACH operations, exception processes take place such as: Prenotes, Reinitiation, Reversals, Returns, Extended Returns and NOCs (Notification of Change). Each of the three sessions will cover a different set of processes based on flow of transaction and participant involved (see below for detail on each one). Be sure to attend all three (90-minute) sessions to get th........

$167 Recorded (6 months unlimited access)


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