2019 ACH : Compliance with NACHA Rules while Processing Exceptions

Donna K Olheiser, AAP,  is Keynote Speaker at ComplianceKey and she is the vice president of Education Services and founder of Dynamic Mastership, LLC.;and holds the Accredited ACH Professional (AAP) designation (achieved in 2004). She is an enthusiastic and energetic Certified Master Trainer with over 14 year's training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the materi........


Frustration and Confusion are experiences one may have when handling ACH Exceptions and doing Returns and Notifications of Change (NOCs) while being in compliance with the NACHA Operating Rules.

This session will help clear up the questions when wondering "What Return Reason Code do I use?" or "What form do I need to do this Return?", and even "How long is the Return Timeframe on this Entry?" Common Return Reason Codes will be discussed, and details provided on Stop Payments, Unauthorized Returns and the process involved when sending and/or receiving Notifications of Change.

Why should you attend this webinar?

Each day in ACH there are exceptional items (ACH Entries that do not automatically post) that need to be returned. Rules compliance can be confusing and when doing ACH Returns or NOCs there are so many exceptions to the Rules and so many things to remember. This webinar will help clear up that confusion by making the ACH return process simple while outlining the Rules and using examples and scenarios to explain how the process works.

Account holders have Entries that need to be returned for various reasons such as Stop Payments, Unauthorized, or Authorization Revoked; this session will walk through different scenarios and situations to illustrate the Return Process in an easy to understand format.

Areas Covered in the Session:

  • Identify timeframes for returning ACH Entries (general and extended returns)
  • Define the differences with Stop Payments-Consumer vs Non-Consumer and Single vs Recurring
  • Describe warranty details of the RDFI for Extended Return Entries
  • Outline timeframes for Contested Dishonored Returns
  • Provide information on Notification of Change (NOC) warranties for the RDFI
  • Illustrate Notification of Change (NOC) Timeframes and details when sending

Who can Benefit:

  • Financial Institution professionals (new/current operations staff)
  • Banking Operations managers and staff
  • Compliance and Risk professionals
  • Treasury Management professionals
  • Aspiring and current AAP's (Accredited ACH Professionals)
  • Company / Business Owners (Originators)
  • Banking Managers/ Supervisors
  • Audit and Compliance Personnel / Risk Managers

Webinar Id: CIFDKO019

Training Options:

Duration: 60 mins


 10:00 AM PT | 01:00 PM ET

 Single Attendee: [Only for one participant]

$129 (Live)                    $180 (Live + Recorded)

 Multiple Attendee: [For a group of 2-5 participants]

$268 (Live)                    $469 (Live + Recorded)

 Corporate Attendee: [For a group of 6-10 Participants]

$536 (Live)                    $787 (Live + Recorded)

 Recorded: [Six month unlimited access]

$151 (Single Attendee) $399 (Unlimited Attendee)

Refund Policy
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