Risk Based Thinking in and Beyond ISO 9001:2015

William A. Levinson, P.E., is Keynote Speaker at ComplianceKey. He is the principal of Levinson Productivity Systems, P.C. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, Quality Manager, Reliability Engineer, and Six Sigma Black Belt. He is also the author of several books on quality, productivity, and management, of which the most recent is The Expanded and Annotated My Life and Work: Henry Ford's Universal Code for World-Class Success.


ISO 9001:2015's clause for "actions to address risks and opportunities" is one of the most significant changes to the standard. This provision applies to clauses 4.1, Context of the Organization and clause 4.2, Needs and Expectations of Interested parties. We may easily, however, need to go far beyond the requirements of the standard to achieve world-class results or even stay in business. The fact that a risk or opportunity is not auditable under the standard does not mean it is not relevant to our business.

Why should you attend this webinar?

ISO 9001 has focused traditionally on risks associated with poor quality, but poor quality is only one of the Toyota Production System's Seven Wastes. The other six are usually asymptomatic (they do nothing to announce their presence) and they can often be more costly than poor quality. A badly designed job can easily waste half or even three-quarters of the labor. This, and other forms of waste or muda, result in higher prices for customers, lower wages for employees, and lower profits for the organization. 
In addition, overlooked risks and opportunities can easily pose existential threats to the organization. These include new technology, and new distribution channels with important supply chain implications. Kodak's ISO 9001 registered photographic film division could not compete with the digital photography that Kodak helped develop but did not fully exploit. The Internet is meanwhile rendering traditional brick and mortar stores obsolete. This requires us to go beyond the requirements of the standard to achieve organizational goals.

Areas Covered in the Session:

Who can Benefit:

  • Quality and manufacturing professionals and also managers, and executives in service industries.

Webinar Id: CIFWL005

Training Options:

Duration: 60 mins

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 $167 (Single Attendee)  $599 (Unlimited Attendee)

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